Vouchers Sales and Usage T&C

TERMS AND REGULATIONS FOR CINEMA CITY ROMANIA GIFT VOUCHERS

1. DEFINITIONS

1. a. GIFT VOUCHERS PUBLISHER: Cinema City Romania S.R.L., a Romanian limited liability company, having its registered office in Str. Dr. Alexandru Boicescu nr. 10A, Sector 5, Bucharest, Romania,, registered with Bucharest Trade Register under the no. J40/16742/2006 while having the Sole Registration Code RO19123195,  website address: www.cinemacity.ro (hereafter referred to as the Website), email address: [email protected], also referred to as CINEMA CITY,
2.  
3. b. CINEMA/ CINEMAS – refers to Cinema City Romania multiplexes, including the special format halls such as: T IMAX, 4DX si VIP. Multiplexes LOCATIONS are as follows: Cinema City Arad Atrium, Cinema City Bacău, Cinema City Baia Mare VIVO!, Cinema City Brăila Shopping City, Cinema City Brașov AFI, Cinema City Buzău, Cinema City Bucuresti AFI Cotroceni, Cinema City Bucuresti Mega Mall, Cinema City Bucuresti Sun Plaza, Cinema City Bucuresti ParkLake, Cinema City Deva, Cinema City Galați, Cinema City Cluj Iulius Mall, Cinema City Cluj VIVO!, Cinema City Constanța VIVO!, Cinema City Constanta City Park, Cinema City Iaşi Iulius Mall, Cinema City Piteşti VIVO!, Cinema City Ploieşti Shopping City, Cinema City Ploieşti AFI, Cinema City Piatra Neamt, Cinema City Râmnicu Vâlcea,  Cinema City Suceava Iulius Mall, Cinema City Severin Shopping City, Cinema City Târgu Mureș, Cinema City Targu Jiu Shopping City, Cinema City Timişoara Iulius Mall, Cinema City Timisoara Shopping City.

c. GIFT VOUCHER  –  Gift Voucher in the form of a bearer voucher which gives the User the right to use it in exchange for a Ticket at the Cinema City or through the service at www.cinemacity.ro, access to shows is exclusively permitted based on the issued Ticket. Every Gift Voucher bears a unique code.

 

d. USER – Every Voucher owner.

 

e. TICKET – document certifying the right to participate in a film screening at the Cinema City Romania multiplexes.

 

f. WEBSITE – Gift Vouchers Publisher’s web page: www.cinemacity.ro

 

GENERAL TERMS

2. Through the purchase and use of the Voucher, the Voucher User declares that he/she has read these regulations, understands their text, does not object to any of their content, and undertakes to follow them.
3. Gift cards can be purchased at the box office of every Cinema City Romania multiplex chain.
4. Cinema City reserves the right to sell other type of vouchers whose application scope shall be described in separate regulations.
5. Before the screening, the Voucher must be exchanged for Tickets:
   1. At the Cinema City box office, or
   2. On the Website (all Vouchers include the service fee for the online purchase of Tickets).

Once having exchanged the Voucher for a Ticket, the Ticket cannot be returned or exchanged.

6. The basis for using the Voucher is its code, which is why the Customer should protect the Card code and not share it with third parties in the form of, for example, a photo. In case the Voucher code is illegible or has been previously used (and such event has been registered in the system), the Voucher shall not be accepted by the Cinema City customer service.
7. Having the Voucher does not guarantee the possibility of purchasing a Ticket for a given screening. It is possible to make previous reservations at cinemas box office or through the online service on the Website.

GIFT VOUCHERS CINEMA CITY ROMANIA

8. Cinema City Vouchers are sold at cinemas box office and may vary by:

1. Location/City in which they can be redeemed:

1. “Vouchere Cadou – București” (Gift Vouchers – Bucharest) can be redeemed by User in the entire Cinema City Romania network.
2.  “Vouchere cadou – Țară“ (Gift Vouchers – Countryside) are valid in all locations, except Bucharest cinemas.
3. “Vouchere cadou – Baia Mare” (Gift Vouchers – Baia Mare) are valid exclusively in Baia Mare.   

2. The number of tickets, formats or services included in the voucher, which are detailed in point 10 GIFT VOUCHERS TYPES.

9. GIFT VOUCHERS DETAILS:

• Gift Vouchers are valid 6 months from acquisition date in Cinema City Romania network according to below Voucher Details. Validity extension is not possible.
• The User has the right to complement the 2D, 3D Vouchers with additional payment in order to purchase a ticket for a film format and/or City different than that indicated on the Voucher, in accordance with the price list available at the cinema and Website.
• Vouchers can be purchased in physical format whether on Cardboard paper or plastic, in Cinema City Romania multiplexes, each containing a Unique Identification Code.

 

10. GIFT VOUCHERS TYPES available in Cinema City Romania offer in all cinemas box offices:

1. Gift Vouchers – Bucharest, valid in all Country

• Voucher Cadou FILM 2D/Gift Voucher 2D FILM (one or two ticket/s 2D): Gift Voucher can be exchanged for a Ticket valid at any 2D screening, all week, and it can be redeemed online or at cinemas box office. Voucher can be used as well for the 3D, IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher Cadou FILM 3D/Gift Voucher 3D FILM (one or two ticket/s 3D):  Gift Voucher can be exchanged for a Ticket valid at any 2D or 3D screening (3D service included), all week, and it can be redeemed online or at cinemas box office. Voucher can be used as well for the IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher VIP 3D, 2 tickets: Gift Voucher can be exchanged for 2 VIP tickets valid at any 2D or 3D screening (3D service included), all week, and 2 allinclusive menus in our VIP areas from Bucharest, AFI Cotroceni and ParkLake. You can enjoy VIP services 30 minutes before your screening starts. For details regarding the VIP all-inclusive menu, please check the VIP section on Website.
• Voucher DUET, 2 tickets 3D, duet popcorn menu: Gift Voucher can be exchanged for 2 Tickets valid at any 2D or 3D screening (3D service included), all week, and a popcorn menu, in all Cinema City Romania locations. It can be redeemed online or at cinemas box office and the popcorn menu from cinema’s bar. Voucher can be used as well for the IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher DE ZECE/Movie Pass, 10 tickets 2D:  Gift Voucher can be exchanged for tickets valid at any 2D screening, all week, in all Cinema City Romania locations, usage up to 4 tickets in the same day. Movie Pass is valid for 12 months from the purchase date. It can be redeemed online or at cinemas box office. Voucher can be used as well for the IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included. This type of voucher can only be purchased online.
• Voucher IMAX 3D, 2 tickets IMAX 3D:  Gift Voucher can be exchanged for 2 tickets IMAX valid at any 2D or 3D screening (3D service included) in halls TIMAX from Cinema City AFI Cotroceni and Cinema City Timisoara Shopping City, all week. Tickets can be redeemed online or at cinemas box office. Pre-premieres are not included. This type of voucher can only be purchased online.
• Voucher 4DX 3D, 2 tickets 4DX 3D:  Gift Voucher can be exchanged for 2 tickets 4DX valid at any 2D or 3D screening (3D service included) in halls 4DX from Cinema City Mega Mall Bucharest , Timisoara Shopping City, Braila, Constanta City Park, Brașov and Cluj Iulius all week. Tickets can be redeemed online or at cinemas box office. Pre-premieres are not included. This type of voucher can only be purchased online.

 

2. Gift Vouchers – All country, except Bucharest

• Voucher Cadou FILM 2D /Gift Voucher 2D FILM: Gift Voucher can be exchanged for a Ticket valid at any 2D screening, all week, in all Cinema City Romania locations, except for Bucharest. It can be redeemed online or at cinemas box office. Voucher can be used as well for the 3D, IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher Cadou FILM 3D /Gift Voucher 3D FILM: Gift Voucher can be exchanged for a Ticket valid at any 2D and 3D screening (3D service included), all week, in all Cinema City Romania locations, except for Bucharest. It can be redeemed online or at cinemas box office. Voucher can be used as well for the 3D, IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher VIP 3D (2 bilete VIP 3D): Gift Voucher can be exchanged for 2 VIP tickets valid at any 2D or 3D screening (3D service included), all week, and 2 all inclusive menus in our VIP areas from Cinema City Timisoara Iulius Town. You can enjoy VIP services 30 minutes before your screening starts. For details regarding the VIP all-inclusive menu, please check the VIP section on Website. salilor VIP din Cinema City Timisoara Iulius Town. If you choose a 3D show, the cost of the 3D service (glasses) is included in the price.
• cher Cadou FILM 2D Baia Mare: Gift Voucher can be exchanged for a Ticket valid at any 2D screening, all week, exclusively in Baia Mare. It can be redeemed online or at cinemas box office. Voucher can be used as well for the 3D, IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher DUET, 2 tickets 3D, duet popcorn menu: Gift Voucher can be exchanged for 2 Tickets valid at any 2D or 3D screening (3D service included), all week, and a popcorn menu, in all Cinema City Romania locations, except for Bucharest. It can be redeemed online or at cinemas box office and the popcorn menu from cinema’s bar. Voucher can be used as well for the IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included.
• Voucher DE ZECE/Movie Pass, 10 tickets 2D:  Gift Voucher can be exchanged for tickets valid at any 2D screening, all week, in all Cinema City Romania locations, except for Bucharest, usage up to 4 tickets in the same day. Movie Pass is valid for 12 months from the purchase date. It can be redeemed online or at cinemas box office. Voucher can be used as well for the IMAX, 4DX and VIP screenings in exchange for an additional charge according to the selected format. Pre-premieres are not included. 
• Voucher IMAX 3D, 2 tickets IMAX 3D:  Gift Voucher can be exchanged for 2 tickets IMAX valid at any 2D or 3D screening (3D service included) in halls TIMAX from Cinema City Timisoara Shopping City, all week. Tickets can be redeemed online or at cinemas box office. Pre-premieres are not included. This type of voucher can only be purchased online.
• Voucher 4DX 3D, 2 tickets 4DX 3D:  Gift Voucher can be exchanged for 2 tickets 4DX valid at any 2D or 3D screening (3D service included) in halls 4DX from Cinema City Timisoara Shopping City, Braila, Constanta City Park, Brașov and Cluj Iulius  all week. Tickets can be redeemed online or at cinemas box office. Pre-premieres are not included. This type of voucher can only be purchased online.

              Details ONLINE VOUCHER SHOP

To purchase vouchers from the online store, please visit the cinemacity.ro website, the GIFT VOUCHERES  page.

In the online shop are presented all the products available in the offer. To select the right voucher, the name of the voucher includes:

1. The region: Countryside  / Bucharest (vouchers can be used in all Cinema City Romania locations, except cinemas in Bucharest).

2. The format (2D / 3D / 4DX / IMAX / VIP) plus the menu option (available only in the DUET Voucher (2X 3D Tickets + Duet popcorn menu).

3. Number of tickets included in the voucher

4. The price of each voucher

You can choose to buy 1 or more gift vouchers of the same type in a transaction. In case you want to buy several types of vouchers, multiple transactions are required. Payment will be made via the PayU platform, and you will receive email confirmation from PayU for the transaction, as well as from Cinema City for the placement of the order. In this email you will also receive the electronic voucher, which can be offered in electronic or physical form (printed by you). The code on the voucher gives the user the right to claim the voucher both in cinemas and online.

Claiming vouchers in cinemas or online

11. Every voucher can be exchanged in ticket/s online on our website or at the cash desks in cinemas, using the code on the voucher.
12. For online claim, after selecting the desired movie, the voucher can be used as a payment method by entering the code in the dedicated field on the payment completion page.
13. On the back of the gift vouchers are specified number of movie tickets included and information about redeeming in Cinema City cinemas or on the Website when using the Gift Voucher.
14. Gift vouchers cannot be used to buy tickets at special events such as Ladies Night, Film Marathons and / or Pre-premieres shows etc.
15. Gift vouchers cannot be combined with other promotional offers available in Cinema City cinemas, unless the promotional rules stipulate otherwise.
16. The user has the possibility to upgrade 2D and / or 3D Gift Voucher with an additional payment to buy a ticket for a film format different from the one indicated on the Voucher, according to the price list available in the cinemas and the Website.

Possibility of permanently checking the benefits provided by the Gift Voucher by accessing the option  Check Details ( on the following link: https://www.cinemacity.ro/voucher-balance )

17. The customer has the opportunity to check online, in the "Check Details" step on the Vouchers Gift page:

- Validity period of the voucher

- Tickets and / or services included

- Cinemas in which the voucher can be used

 

RIGHTS AND OBLIGATIONS:

18. The gift voucher is a document, the user has the responsibility for using it. Cinema City will not replace it in case of theft, loss, wandering or damage.
19. The user is required to submit the Gift Voucher to the cinema cash desk in order to receive the ticket for the show desired by the User.
20. The user has the option to check online the voucher details at any time, based on the unique code on the voucher.
21. The Voucher User has the right to transfer the Voucher to a third person free of charge.
22. When transferring the Voucher to a third party, the Voucher User is obliged to inform the subsequent user on the terms of use of the Voucher defined in these regulations.
23. Cinema City does not accept returns of the Voucher. It is not possible to exchange the Voucher for cash or issue its duplicate.
24. Extending the validity of vouchers is not possible.
25. Cinema City is not responsible for loss, damage or theft of the Voucher. In case of loss of the Voucher, its duplicate shall not be issued.

PRIVACY POLICY:

26.  Cinema City collects and retains the personal data that you voluntarily submitted to us while using your Site and / or our Services. We use the contact and payment details that were passed to us to provide the products and services that were ordered from our Site or in the cinemas. We will use your contact information to send you service communications about these orders. This includes purchasing services and products from the online store
27. Users have the right to access, rectify, delete, request restriction of processing, portability of data, opposition, withdraw consent, not to make a decision when it is based on automatic processing , including the creation of profiles where it produces legal effects or significantly affects the submission of a complaint to the supervisory authority.
28. For more details, participants can access the online version of the privacy policy https://www.cinemacity.ro/static/ro/ro/privacy-policy-ro#004.6 or the printed version available in the cinemas.
29. Cinema City Romania SRL certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, EU Regulation 2016/679, and OUG\ no. 34/2014 on consumer rights in contracts concluded with professionals, as well as amending and completing some normative acts.