CINEMA CITY ROMANIA GENERAL TERMS AND CONDITIONS

1. CINEMA CITY ROMANIA. SRL is a limited liability company incorporated and registered pursuant to the laws of Romania, having its seat and registered address in Bucharest, Dr. Boicescu Alexandru Street, No. 10A, Office no. 1, 2nd Floor, 5th District, registered with Bucharest Trade Register under no. J40/16742/2006, with Tax Identification Code RO 19123195 (hereinafter referred to as „Cinema City” or the „Company”). 

2. Cinema City Romania manages 29 multiplexes in 21 cities: 
Cinema City Arad Atrium, Cinema City Bacău, Cinema City Buzau, Cinema City Baia Mare, , Cinema City Brașov, Cinema City Brăila, Cinema City Bucharest Cotroceni, Cinema City Mega Mall, Cinema City Bucharest Sun Plaza, Cinema City Bucharest Park Lake, Cinema City Deva, Cinema City Cluj Iulius, Cinema City Cluj VIVO!, Cinema City Constanța, Cinema City Constanta City Park, Cinema City Iaşi Iulius Mall, Cinema City Iaşi Mall Moldova, Cinema City Piteşti, Cinema City Ploieşti Shopping City, Cinema City Ploieşti Afi, Cinema City Piatra Neamt, Cinema City Suceava, Cinema City Severin, Cinema City Târgu Mureș, Cinema City Targu Jiu, Cinema City Timişoara Iulius Mall, Cinema City Timisoara Shopping City.

EFFECT OF THE GENERAL TERMS AND CONDITIONS

3. These General Terms and Conditions ("GTC" or "Terms and Conditions") are general rules governing the relationship between Cinema City and all its customers in connection with the movie viewing service and food service and are applicable in all multiplexes operated by Cinema City. The current version of the Terms and Conditions is published on the website www.cinemacity.ro ("Website") and placed at the ticket offices of all multiplex cinemas, available to customers. The Company reserves the right to amend the Terms and Conditions from time to time, and the amendments shall take effect upon publication of the amended Terms and Conditions on the Website and their placement in multiplexes at the ticket offices for customers to view. Before purchasing a ticket for a movie screening or using any service offered by Cinema City, customers are advised to read, check, and familiarize themselves with these GTC . Failure to consult the Terms and Conditions by users cannot justify claims against Cinema City regarding lack of information about the content of these terms . 

4. By purchasing a ticket to see a film, the customer agrees to comply with the provisions of these GTC . The Terms and Conditions also include the Terms and Conditions for online ticket sales, the Terms and Conditions for VIP services, the Terms and Conditions for gift vouchers, the Terms and Conditions for 4DX cinemas, and the Privacy Policy.  

5. Please note that when purchasing tickets online, by checking the acceptance button on the website, the customer confirms that they have carefully read the GTC , understood their content, accepts them, and undertakes to purchase tickets in accordance with and in compliance with these rules.

6 . By purchasing tickets at the ticket offices, the customer confirms that they have carefully read the GTC available at the ticket offices, understood their content, accepted them, and agreed to purchase tickets in accordance with and in compliance with these rules.
7. By purchasing tickets at ticket machines, upon completion of the ticket purchase, the customer confirms that they have carefully read the available GTC, understood their content, accepted them, and agree to purchase tickets in accordance with and in compliance with these rules.

8. The sale of tickets (and, if applicable, 3D glasses and/or food and beverages) is subject to availability. Cinema City does not guarantee and cannot be held responsible if tickets (and, if applicable, 3D glasses and/or food and beverages) are not available for a specific screening.

9. It is the customer's responsibility to check that the details on the tickets purchased are correct and match the desired screening (location, date and time of the desired film, as well as the selected seat), as Cinema City is not obliged to correct customer errors after the ticket has been purchased. Unless expressly stated otherwise in GTC, incorrect tickets cannot be exchanged or refunded.

10. Cinema City is not responsible for information displayed at its locations by third parties. Although it makes every effort to provide accurate and up-to-date information, Cinema City does not assume responsibility for the accuracy or timeliness of data provided by third parties.

11 . The trademarks and logos displayed on the S website and in/on cinemas are owned by Cinema City or third parties. The customer is not permitted to use these trademarks and logos without the written consent of Cinema City or the third-party owners. Misuse of these trademarks and logos constitutes copyright infringement and will be prosecuted to the full extent of the law.

TICKETS AND PRICES

12 . Watching movies is a service offered by Cinema City for a fee, and customers must purchase a ticket to use it, unless otherwise provided in these GTC. Ticket prices at Cinema City Romania include VAT ( 21%), the Romanian Red Cross contribution (1%), and the cinema stamp duty (2%). All ticket prices are in lei . The prices displayed are the final ticket prices, including all taxes and fees, except for online tickets, to which an administrative fee for online purchases is added - which will be detailed in the Terms and Conditions of Online Purchase.

13 . The customer declares and guarantees that any tickets or 3D glasses purchased are for personal use only and are not part of any form of commercial activity and will not be resold or used for commercial purposes . Tickets or 3D glasses may not be sold/resold by the customer, except in cases where the Company has expressly agreed. The same applies to vouchers, food, drinks, and/or other forms of access codes issued by Cinema City Romania as part of the services they provide to customers.

14 . Access to the cinema halls will be allowed by Cinema City exclusively based on:
•    tickets purchased at the ticket offices of multiplex cinemas;
•    iQR codes on electronic tickets attached to the confirmation email received for online purchases through the "Electronic Ticket" option and presented on a phone or other electronic device;
•    issued by tickets machines.

15 . Ticket prices may vary between different films screened and/or depending on the category of seats chosen.
The following preferred seating zones system is applicable in all Cinema City locations, excepting Brașov and Târgu Mureș.
Thus, ticket prices vary depending on the area chosen by the customer, namely Area A, Area B, and Area C. Area C is the standard area, located in front of the screen, where a standard rate applies. Zone A includes seats located at the top of the theater, for which the price is higher due to the perspective and visual experience offered. Zone B includes seats placed in the center of the theater, for which the price is higher, as they are in the optimal viewing position.
This price differentiation reflects the position and comfort offered by each zone in relation to the screen, allowing customers to choose the option that best suits their preferences and budget.
Also, within the Cinema City Iasi Iulius Mall, Zone A has been replaced by the Comfort Zone. Zone C is always located in front of the Comfort Zone, while Zone B is always behind it. Comfort zones are part of the regular 2D/3D halls, with two dedicated rows in each of the five halls where the regular programs take place.
Current ticket prices are listed on the S website, in the "Summary and prices" section for each multiplex, and are clearly displayed at the ticket offices of each multiplex. All prices include value added tax. Ticket prices may be changed by the Company at any time, provided that the new prices are listed on the website, in the "Summary and Prices" section for each multiplex, and displayed prominently at the ticket offices of each multiplex, available to customers.

16 . Once issued, the ticket cannot be changed or replaced for another screening or film, and the price indicated on the ticket will not be refunded, except in the cases expressly provided for in the General Terms and Conditions . In this regard, we ask customers to be diligent when purchasing tickets and to consider in advance the movie, the day and time of the desired viewing, and the seats in the cinema they wish to use, as well as the number and type of tickets they are willing to purchase. After choosing the movie, viewing time, number and type of tickets, and seats, you have the right to check the accuracy of your selection and ask the cashiers to display the complete details of your order on the screen. If you have any objections, please report them immediately to the cashiers so that they can be corrected. Once tickets have been issued, they cannot be changed, replaced, or returned. When purchasing tickets online, after selecting the movie, screening time, number and type of tickets, and seats, we recommend that you check that your selection has been recorded correctly, as once tickets have been issued, they cannot be changed, replaced, or returned. When purchasing tickets online, we encourage you to carefully enter the personal data required to complete the purchase, especially your email address, and to verify that your personal data is correct. Please provide us with your own personal data, which is accurate and up to date. Also, when purchasing tickets from ticket machines, after choosing the movie, viewing time, number and type of tickets and seats, it is recommended that you check that you have selected correctly, as once tickets have been issued, they cannot be changed, replaced or returned.

 17 . Each ticket entitles its holder to a single visit and only to view the movie marked on the ticket, on the date and at the time specified on it  , in the cinema designated by Cinema City for that viewing and for the seat indicated on the ticket. The duration of the customer's visit to the cinema is limited to the duration of the viewing. Immediately after the screening ends, the customer is required to leave the cinema even if they have a ticket for the next screening in the same cinema. In such cases, the customer must leave the cinema after the first film and follow the procedure for entering the cinema to watch the second film.

18 . For the avoidance of doubt, the ticket price includes the right to watch a specific film screening and does not include any additional services/products or any other items or equipment (unless specifically stated otherwise in these Terms and Conditions). 

19 . Customers must keep their tickets until the end of the screening and until they leave the multiplex. Cinema City is not responsible for lost, stolen, destroyed, or damaged tickets and is not obliged to reissue tickets or refund their value. Furthermore, no compensation of any kind will be granted for such situations. Any request in this regard will be rejected, regardless of the circumstances.

20 . Customers have the right to cancel their purchased ticket only at the box office of the multiplex cinema/ATM where the purchase was made, but no later than 2 hours prior to the start of the film screening for which the tickets were purchased. In order to benefit from their rights under this paragraph, customers must provide Cinema City with a valid ticket purchased for the screening and the tax receipt/POS receipt at the cinema for which the ticket is valid.

21 . Cinema City employees may refuse access to the cinema and viewing of the film to persons without valid tickets for that screening if they have tickets for a different location, as well as to persons presenting damaged, torn, illegible, or altered or forged tickets. In the case of customers with  uncooperative behavior, the Company may request the assistance of security personnel (if applicable) and/or the police to resolve the situation.

22 . Customers should enter and take their assigned seats in the cinema no later than 15 minutes before the start of the screening. Regardless of whether they have a ticket for the screening, if customers arrive more than 30 minutes after the start of the screening, they may be refused access to the film without Cinema City being obliged to refund the ticket price or pay any other compensation. At the sole discretion of the multiplex manager, the late customer may be granted (but is not required to be granted) access to the screening at a time determined solely by the manager, so that other customers are not disturbed or their disturbance is minimized . In such cases, the manager, at his/her sole discretion, may change the seats specified on the ticket(s) and offer the customer the seat(s) that cause the least disturbance to other customers in the cinema. If the customer refuses, Cinema City is under no obligation to refund the ticket price or pay any compensation. For the purposes of this article, the start of the screening shall be understood to mean the time stated on the ticket for the start of the film.

23 . In the event of the termination, cancellation, or rescheduling of the film screening for technical reasons or any other reasons that can be attributed to exclusively Cinema City, the customer has , to the extent that the provisions of these Regulations are met, the following options :
• will be issued another ticket in the same price category, for the same movie, but on a different date ;
or
•    the current ticket will be validated for another viewing date for the same film or another film, in accordance with the viewing schedule of the respective multiplex. If the customer opts for another movie, it must be in the same category and price as the original ticket and the customer cannot claim an upgrade of the movie conditions (from 2D to 3D or higher, from 3D to 4D etc.).

24 . In the above cases, Cinema City will not pay the customer any compensation or damages other than the movie ticket. Additional, costs such as transportation, parking fees, food and beverage costs, and so on, will not be reimbursed by Cinema City. To benefit from their rights above, customers must go to the Cinema City location where the movie ticket was purchased (the same location), or send a request to this effect by email or via the contact form available on the Website, present the original ticket at the ticket office of the multiplex for which the ticket was purchased within 7 calendar days from the date of cancellation, interruption, or rescheduling, and complete the Protocol presented by the cashier. The customer is required to collect the voucher/movie ticket within a maximum of 30 days from the date on which they were informed by Cinema City via email, message, or any other channel of communication agreed upon by the parties, according to Cinema City's instructions.

25 . In the event of interruption, cancellation, or rescheduling of the screening for technical or other reasons (such as power outages, fire, forced evacuation of the premises, false fire or other types of alarms requiring evacuation, safety drills conducted by the authorities, accidents of any kind and any other incidents that prevent viewing) that cannot be attributed to Cinema City and, Cinema City reserves the right, at its sole discretion, to decide how to handle the situation. In this regard, customers must contact Cinema City within 7 days of the date on which the viewing was interrupted/cancelled, go to the Cinema City location for which the ticket was purchased (the same location) or send a request to this effect by email or via the contact form available on the Website, present the original ticket at the ticket office of the multiplex for which the ticket was purchased, and follow the instructions given by Cinema City. Cinema City will not be responsible for refunding the ticket price in situations where the interruption or cancellation cannot be attributed to it. In the event of interruption of the film screening for any of the above reasons, if the film screening is resumed within a short period of time after the interruption, customers are not entitled to any refund/exchange of the ticket or any other compensation of any kind. However, Cinema City may decide to give the Customer a voucher/ticket for a future screening. The Customer is required to collect the voucher/ticket within a maximum of 30 days from the date on which they were informed by Cinema City via email, message, or any other communication channel agreed upon by the parties, in accordance with Cinema City's instructions.

26 . Although Cinema City makes every effort to ensure that the film screening takes place, in the event of interruption, cancellation, or rescheduling of the screening due to the decision of the authorities, disasters, force majeure/fortuitous events, or any other circumstances beyond the control of Cinema City, the screening will be considered completed, and Cinema City will not be required to reimburse the ticket price. and Cinema City will not be held liable to refund the  price ticketfor the canceled or interrupted screening.  

27 . In the previous article, force majeure means any unforeseen  situation event orthat could not have been anticipated by Cinema City , and which led to the termination or cancellation of the viewing (such as war, strikes, riots, blockades or other disturbances at the workplace, fire, floods, restrictions on the use of transport, fuel or energy, requisitions, lack of materials or labor, restrictions imposed by the authorities or the owner of the premises, or any other cause beyond Cinema City's control). In the event of extreme weather conditions, Cinema City reserves the right to cancel the screening and offer an alternative date for viewing the film. In this case, the ticket price will not be refunded.

28 . In the above cases, at the customer's choice:
• will be given another ticket for the same film or the current ticket will be revalidated - if the film is still in the cinema's screening schedule;
or
• will be given another ticket for a different film, according to the screening schedule of the respective multiplex. If the customer opts for another movie, it must be in the same category and have the same price as the original ticket. The customer cannot claim an upgrade of the movie category (from 2D to 3D or higher, from 3D to 4D or higher etc.).

29 . The purchase of a ticket entitles the customer to access the cinema designated by Cinema City once, for the screening of the respective film, only for the duration of the screening and only for the film to which the ticket refers. Access is permitted only to the seat marked on the ticket and is conditional upon compliance with all requirements set out in GTC and/or in the applicable legislation.

30. If, after purchasing a ticket, the customer refuses to attend the screening, gives up the screening, does not use their seat in the cinema, does not watch the film, or leaves the screening before the end of the film, Cinema City will not refund the ticket price or pay any compensation to the customer. 

31 . If the customer has any complaints regarding the quality of the projection, the seat, and/or the conditions in the cinema, the customer must immediately notify the multiplex manager of such issues. Complaints related to the above-mentioned issues, made at any time after the halfway point of the screening or after the screening has ended, will not be considered by the Company and no compensation will be granted. If the customer's complaint is found to be justified, the provisions of Art. 23 shall apply.

32 . Cinema City is registered in accordance with the legislation on value added tax. Since the issuance of an invoice is not mandatory by law, if the Customer wishes to receive an invoice, he must contact the Company at the contact details specified in these GTC.

33 . Cinema City has the right to issue, at any time and at its own discretion, gift vouchers for cinema tickets, in accordance with the conditions described in the "Terms and Conditions for Gift Vouchers." For more details, please check the relevant regulations. 

ONLINE TICKET SALES 

34 . Cinema City offers its customers the possibility to purchase tickets online through the Company's website,  www.cinemacity.ro , as well as through the Cinema City mobile applications for iOS și Android. For clarity, the Company does not offer the possibility to reserve tickets online, but only to purchase them online.

35 . The rules and conditions for online sales are governed by the Terms and Conditions for Online Ticket Sales (TCO) available on , the Company's website. 

FREE TICKETS

36 . Cinema City voluntarily offers 10 free tickets per month/multiplex for people with permanent disabilities and their companions. 

We would like to inform you that persons with permanent disabilities and their companions are eligible for up to 10 free tickets per month/multiplex, based on a disability certificate valid on the date of presentation and an identity card. The companion will receive a free ticket under the conditions specified above, only if the person with disabilities is entitled to a companion qualified or authorized to provide the necessary assistance to such a person.
Tickets will be offered for 2D and 3D films, including IMAX, but excluding VIP theaters and 4DX format. They can only be obtained from the cinema box office for screenings on the day of purchase, without the possibility of reserving tickets or using them for a later date. 

Free tickets are allocated subject to availability at the time of request and in the order in which they were requested, until they are exhausted. Please contact the cinema cashier for information on the number of free tickets still available.
Once the free seats are exhausted, the customer will benefit from a reduced price for the category of persons with disabilities. 

DISCOUNTS

37 . Cinema City sets a price for tickets (which may be different, as mentioned at Article 15), which is subject to discounts for certain categories of customers and subject to certain conditions, as follows:

•    Discount for persons with permanent disabilities and their companions 
The discount is granted to all persons with permanent disabilities upon presentation of a valid document certifying this status. At the same time, the discount is also granted to companions of persons with disabilities who present supporting documents proving such status. The discount for persons with permanent disabilities will be granted after the free seats offered monthly have been exhausted, and the presentation of the document granting the right to the discount is required in both situations.
The discount offered to persons with disabilities cannot be combined with other discounts offered by Cinema City.
•    Discount for children
A "child" is considered to be a person who is 10 years of age or younger at the time of ticket purchase (all children from 0 to 10 years of age). The child's parent/guardian is required to carry a document indicating the child's age and to present it to the cinema staff, , if requested. The document will be presented to Cinema City staff solely for the purpose of verifying eligibility for the discount. Cinema City does not retain, record, copy, or store the documents presented in any other form.
This discount will not apply for the tickets purchased in Area C.
•    Pupils Discount 
"Pupils" are considered to be young people between the ages of 11 and 19. The parent/guardian of the young person is required to carry a document indicating their age and to present it to cinema staff upon request. The document will be presented to Cinema City staff solely for the purpose of verifying eligibility for the discount. Cinema City does not retain, record, copy, or store the documents presented in any other form.
This discount will not apply for the tickets purchased in Area C.
•    Student discount
"Students" are considered to be young people who are enrolled in full-time academic education, evening courses, part-time courses, and who have a valid student ID card . The discount applies only upon presentation of a valid, up-to-date document that can prove the person's right to benefit from the discount.
This discount will not apply for the tickets purchased in Area C.
•    Discount for pensioners
The discount applies to all pensioners, upon presentation of valid proof of the person's pensioner status (such as the retirement decision issued by the National House of Pensions or the County Houses of Pensions or the pension statement).
This discount will not apply for the tickets purchased in Area C.
•    Discount for teachers accompanying school groups
•    For each school group consisting of at least 10 students/children, a teacher accompanying and supervising the group is entitled to a ticket at a price of RON 0.00, after verification of their capacity. More information on educational offers can be found at the following link: https://www.cinemacity.ro/static/ro/ro/oferte-educationale-copii .

CINEMARȚI discount

Every Tuesday, customers benefit from a special discount on the list price of 2D and 3D movies. The pricediscounted CINEMARȚI  can be found in the price list at the following link: https://www.cinemacity.ro/static/ro/ro/cinemarti. 3D glasses are not included. 
•    Please note that the discount does not apply to special film formats: 4DX, IMAX, and VIP, nor to previews or the COMFORT zones. Also, if Tuesday is a public holiday, the discount does not apply. Ticket prices on public holidays are the same as weekend ticket prices , unless the Company decides on a different pricing policy on a case-by-case basis.Family Package discount for animated films 

Family Package discount for animated films

To watch a dubbed animated film classified as AG General Audience, in 2D and 3D format as a family, adults in the family pay the child ticket price. The discount is permanent, for every day of the week, for any of the dubbed animated films at . 3D glasses are not included. Details about the offer can be found at the following link: https://www.cinemacity.ro/static/ro/ro/bilet-de-familie
A child is defined as any person between the ages of 0 and 10.
Please note that the discount does not apply to special film formats: 4DX, IMAX, and VIP, nor to previews.

Family packages are for 2, 3, or 4 people, as follows:
-   Family 2: the package contains 2 tickets:  1 child + 1 adult 
- Family 3: the package contains 3 tickets: minimum 1 child + maximum 2 adults
- Family 4: the package contains 4 tickets: minimum 1 child + maximum 2 adults 
Tickets in the family package are purchased as a package and cannot be canceled individually. If you wish to cancel a single ticket, the cancellation will be made in accordance with the company's cancellation policy, and the entire package will be canceled. 

This discount will not apply for the tickets purchased in Area C.

38. Persons wishing to purchase discounted tickets must prove their entitlement to the discount (e.g., by proving their age, status as a student, pupil, or pensioner,by presenting one or more valid documents issued in Romania or abroad. If the documents are not written in Romanian, they must be accompanied by an official translation made by an authorized translator etc.) . To avoid possible abuse , when presenting the documents for verification by Cinema City staff, at least one of these documents must have a photograph.  For the children's discount category, a document with a photo is not required . The documents mentioned in Articles 35 , 37 , and 38 will be presented to Cinema City staff solely for the purpose of verifying the right to a discount. Cinema City does not retain, record, copy, or store the documents presented in any other form. The verification of the documents referred to in Articles 36, 37, and 38 may take place either before the purchase of tickets or afterwards, when tickets are checked by cashiers or before entering the screening room by security personnel or cinema staff. The provisions of this clause also apply to tickets purchased online.

39 . If a person wishing to purchase a reduced-price ticket, but cannot prove their entitlement to the reduction, the sale of a reduced-price ticket will be refused. If the customer has already purchased the reduced-price ticket, they will be refused access to the screening unless they pay the difference between the reduced price and the full price. The person may still attend the screening by purchasing a full-price ticket for the film in question.

 40. A person who has purchased a reduced-price ticket may not exchange or transfer the ticket to another person unless that other person meets the requirements to receive a reduced-price ticket of the same type. However, if such a transfer has been made, the person who purchases a reduced-price ticket without being entitled to do so will not be allowed to watch the film unless, at Cinema City's sole discretion, they pay the difference up to the full price of the ticket. If the customer refuses to pay the difference, access to the screening will be denied, and Cinema City will have no obligation to refund or compensate .

41 . Persons eligible for discount should bear in mind that there may be screenings to which such a reduced price cannot be applied (pre-premieres, premieres, special screenings, others, in accordance with the Company's pricing policies). For these screenings, no discount applies. Customers should check in advance, on the Company's Website or at the box office, whether there is a discount applied to the ticket price for the screening they wish to attend. 
Persons eligible for discount should be aware that the following discounts do not apply when purchasing seats in section "C" of the cinema hall: Children discount; Pupils discount; Student discount; Pensioners discount. Furthermore, seats in Area C of the cinema hall cannot be purchased through family packages, regardless of their type.

42 . Ticket prices for previews and premieres may be higher than the regular ticket price. In the case of previews, premieres, special screenings, or other special events to be announced by the Company, the discounts mentioned in Articles 36 and 37 are not applicable.

43 . The accumulation or sharing of discounts is not permitted. If a person meets several discount conditions at the same time (for example, the customer is both a pensioner and a person with disabilities), that person is entitled to a single discount, depending on the category to which they wish to be classified (in the above example, the customer is entitled to purchase either a reduced-price ticket for a pensioner or a reduced-price ticket for a person with disabilities). The discount applies to only one ticket per eligible person, regardless of the total number of tickets purchased at the same time. 

3D SERVICES AND SPECIAL EFFECTS MOVIES (4DX)

44. The price of the 3D Service includes the price of the ticket for the screening as well as the Master Image 3D glasses. If the Customers already possess their own Master Image 3D glasses, they may choose to buy only the ticket for the screening. Cinema City informs the Customers, that it is impossible to properly watch a 3D designated movie without the proper Master Image 3D glasses.

45. In case of the movies using the Master Image 3D technology, by payment of the price for the 3D Services  the Master Image 3D glasses shall become the property of their purchaser. The glasses are reusable. Cinema City does not give any warranties or any other representation as to the ability of the customers to watch 3D films with 3D glasses not purchased from Cinema City or the quality of the performance.  If the customer decides to see the movie with 3D glasses that are not purchased from Cinema City, the quality of the visual will be entirely on his own responsibility and the Company does not own him any refund nor compensation and it does not bear any responsibility on the quality of 3D  that the customer perceive.  Cinema City 3D glasses can be used more than once but the Company can take no responsibility on an exact number of times the 3D glasses can be used.

46. In case of the movies using the IMAX 3D technology, the purchase of the 3D Service coveres the ticket and the irrespective 3D glasses. If the Customers holds their own IMAX 3D glasses, they can buy only the ticket for the screening. Cinema City informs that the proper reception of the movie without the proper IMAX 3D glasses is impossible.

47. 3D glasses purchased in the cinema will be collected from the cashier, together with the ticket. 3D glasses purchased online will be collected immediately before the screening from the entrance to the movie hall, based on the ticket printout. Customer’s failure to collect the glass does not entitle the Customer to a price reduction, refund or any other kind of compensation. The collection of the 3D glasses is responsibility of the Customer and the Customer alone. Loss or deterioration of the glasses before screening does not entitle the Customer to a price reduction, refund or any other kind of compensation.

48. The Company do not bear any responsibility for the quality of the 3D Service if the customer decides to see the movie with his own 3D glasses, which were not purchased from Cinema City or even from Cinema City but were not maintained well, which might cause scratches or anything else, which will affect the quality of the provided service.

49.  In case of the movies using the 4DX technology, before acquiring tickets for movies in 4DX format, please familiarize yourself with the rules made available for such screenings. You can find the Regulations for 4DX Movies on the website www.cinemacity.ro and at the cashiers’ desks on each cinema, at your disposal.

FILMS AND SCREENINGS 

50. All the movies running in the Company’s cinema halls are classified by the Romanian National Center of Cinematography (the “CNC”) in terms of the age segment to which they are intended. Clients are responsible for carefully checking the classification of the film before purchasing the tickets. The audience of the film must correspond to the age of the viewer. Nevertheless, the responsibility for compliance with these classifications by the audience exclusively devolves upon the ticket buyers

I.    AG – general audience

o    Movies accessible to all categories of audiences that:
a)    by the subjects addressed and the level of intellectual development involved, they can be watched and understood by people of any age group;
b)    by their content does not affect the physical, mental or moral development of the minors;
c)    falls within the standards of decency accepted by the majority of the Romanian public;
d)    do not contain one or more of the following elements:
1.    scenes of violence except the minimal character ones and ones that are integrated in a comic context, harmless to the psychological development of the audience;
2.    vulgar language or expressions;
3.    sexual nudity or sexual behaviors;
4.    scenes that present dangerous or harmful behaviors, which can be easily imitated by children;
5.    scenes depicting the use of alcohol, drugs or tobacco;
6.    scenes depicting the use of knives and firearms, except those in a comic context and which are harmless to the viewer's mental development.
e)    does not fall into the classification categories of points II. – VI.

II.    AP-12 – parental approval for children under the age of 12

o    Movies that can be watched by children up to 12 years only with the parents’ consent or together with parents or family and containing one or more of the following elements:
a)    subjects or themes which, by virtue of the area of interest they represent and the level of intellectual development involved, are aimed at a viewing public of up to 12 years of age; 
b)   mental and physical violence of minimal duration and intensity, in a realistic context or likely to be perceived as such, including in animated films, comedies, parodies or films with fantasy and S.F. themes;
c)    language vulgarity, obscene gestures of minimal duration and intensity;
d)    nudity unaccompanied by sexual behaviour;
e)    scenes in which white weapons or firearms is minimal;
f)    scenes depicting the use of alcohol and tobacco;
g)    scenes of family discord accompanied by verbal violence;
h)    does not fall into the classification categories from points III. – VI.

III.    N-15 – not suitable for children under the age of 15

o   An adult must be present at the time of ticket purchase and give consent for children under 15 to view the N-15 rated film as the movie contains one or more of the following:
a)    subjects or themes which, by nature of the area of interest they represent and by the level of intellectual development involved, are not intended for audiences under 15 years of age; 
b)    scenes of physical and psychological violence of average intensity and duration (not exceeding 50% from the film duration);
c)    scenes with sexual behaviors and nondetailed rape scenes;
d)    vulgarities of language, obscene gesture of medium duration or intensity;
e)    scenes of alcohol, tobacco or drug use, without advocating their use, which do not explicitly encourage the imitation of such behaviour;
f)    scenes with antisocial behaviors and attitudes that can be imitated with ease;
g)    scenes with use of white weapons or fire arms;
h)    scenes of cruelty to humans or animals of average intensity and duration;
i)    does not fall into the classification categories of points IV. – VI.

IV.    IM-18 – Films not suitable for minors; 

o   Admission is not permitted under the age of 18, even accompanied by a parent/tutor as the movie might be horror, erotic, thriller, etc, which contains one or more of the following elements:
a)    scenes of repeated physical and mental violence, exceeding 50% from the film duration;
b)    scenes showing explicit sexual acts, rape scenes;
c)    vulgar language, obscene gestures of high intensity and duration;
d)    scenes that explicit encourage sadistic pleasures or drug use;
e)    scenes with cruelty or sadism content of high intensity and duration;
f)    scenes detailing the criminal techniques;
g)    scenes offering details on suicidal acts and techniques;
h)    does not fall into the classification categories of points V. - VI.

V.    IM-18 XXX – movies forbidden for people under the age of 18 and public screening.

o    Movies that contain:
a)    scenes with excessive content of cruelty or sadism;
b)    pornographic films;
c)    does not fall into the classification category in point VI.

VI.    IC – Movies with a ban on communication

o    This category includes:
a)    films that through their content incite violence, hatred, discrimination and intolerance or that promotes and glorifies any behavior discriminatory on grounds of ethnic origin, nationality, race, sex and sexual preferences, color, language, religion or religious affiliation, political or other opinion, social origin, affiliation or association with a national minority, property, birth or which violates fundamental human rights;
b)    films whose main purpose is to make pejorative references or discriminatory on the basis of ethnic origin, nationality, race, religion or disability of minors;
c)    films which depict in detail the means and methods of suicide;
d)    pornographic films with minors involved in any form explicit sexual behavior;
e)    films in which adult actors play the roles of minors with an explicit sexual behavior or images that, although they do not present real characters, credibly simulate explicit sexual behaviors of minors;
f)    films with zoophilic or necrophilia character.

51. Cinema City does not bear any responsibility for the film categorization. Each adult customer shall decide on its own and for his/her children in case such decision is allowed whether to watch a certain movie taking into account the special rules for access to film exhibition of persons under the age of 18Y.

52. Customers’ access to screenings is carried out by Cinema City in accordance with the films categorization and the resulting limitations. If a customer has purchased a ticket for a screening to which the customer has no right of access because of the film categorization by CNC and the age of the customer, and such access is denied, Cinema City shall not refund to customer the price of the ticket, neither shall replace the ticket for another screening nor shall pay any compensation to the customer. At the moment of ticket purchase, the responsibility for the compliance with these classifications by the audience exclusively devolves upon the customer buying the ticket.

53. Cinema City may check the age of customers willing to attend/entering a screening in order to verify whether the age requirements resulting from the categorization of films by CNC are fulfilled. The check may be performed not only before the sale of the ticket, if possible, but also during the ticket inspection and the access of the customer to the cinema hall. Cinema City may deny access to a screening of a customer whose age does not meet the requirements resulting from the film categorization. The check of customers’ age is carried out in accordance with the rules set out in ‘Security and Checks’ section of these GTCs.

54. Cinema City is not responsible and makes no warranties as to the contents of films, their artistic value, whether they belong to a certain genre or whether they are suitable for children, pregnant women, elder people, and people with heart or other diseases. Some films use bright, flashing lights, visual patterns and / or imagery which may cause discomfort and /or seizures to those with photosensitive epilepsy. The customers are obliged to check before the screening and to make sure the screening fits them and those who accompany them and makes no harm to their health condition.

55. Cinema City will make all reasonable efforts to ensure that the announced screening schedule of films is respected. Cinema City shall take no responsibility whatsoever in the event of changes in the screening schedule, if there are not any customers who have purchased tickets for the changed or cancelled screenings. The relations between Cinema City and customers who have purchased tickets for cancelled or changed screenings shall be governed by the rules set out in Article 22 above. Changes in already announced screening schedules shall be announced on the Website  of Cinema  City where the movie schedule is published and in the multiplexes, where the customers shall check themselves for such changes.

56. At the beginning of the screening, for a duration of up to 25 minutes, Cinema City has the right to broadcast trailers and commercial spots before the film. Therefore, the scheduled start time of the screening refers to the beginning of the broadcast trailers and commercial spots and not beginning of the movie

57. Pregnant women and people accompanied by children under 5 years of age have priority at the box offices, as well as at all other services offered by Cinema City

ACCESS OF PEOPLE UNDER 18Y OF AGE

58. The access of people under 18Y to the Cinema City multiplexes is to be made in line with the age limits set by the CNC film classification and shall be governed by the following rules:

• During screenings marked ‘AG’ category – „General audience” all customers regardless of their age will be allowed to access the cinema hall;
• During screenings marked ‘AP-12’ category – „parental approval for children under the age of 12” clients under the age of 12 are only allowed in the cinema hall with the consent of/or in the company of a parent/tutor; 
• During screenings marked ‘N-15’ category – „Not recommended for children under 15Y” an adult must be present at the time of ticket purchase and give consent for children under 15 to view the N-15 rated film.
• During screenings marked ‘IM-18’ category – „Forbidden for persons under 18Y” persons under the age of 18 will not be granted with access to the cinema hall, even accompanied by a parent/tutor.
• Screening marked ‘IM-18 XXX’ category – the movies forbidden for people under the age of 18 and public screening are not screened in the Cinema City halls for public.
• Screening marked ‘IC’ are not allowed for screening or communication and are not screened in the Cinema City halls.

59. Cinema City has the right to deny access to a screening of each customer who must be accompanied, but the companion is missing or does not meet the criteria set out in the present T & C irrespective of whether such persons have purchased tickets for the screening they are willing to attend. 

60.  In case Cinema City denies access pursuant to the preceding sentence, Cinema City shall not reimburse the persons to which access is denied for the ticket price paid by them neither shall pay any other compensation. Verification of the age of persons shall be carried out in accordance with the rules set out in the ‘Security and Checks’ section of these GTCs.

61. For the convenience of our customers and their children we do not recommend the Cinema City multiplexes to be visited by children under 3Y of age or older but with health conditions. Parents should be aware that conditions in cinema halls may not be suitable for their children – during screenings the lights are off, the sound is loud, flash lights present and some of the films have special sound or visual effects that may startle or disturb the children and/or create psychological or other mental or physical problems. If you insist on visiting a screening together with your child, please be aware that Cinema City shall bear no responsibility and pay no compensation on any harm that your child might suffer due to the presence in the cinema hall against our recommendations.

62. In case the underage child present in the movie hall is disturbed by the noises/flash lights/atmosphere in the cinema hall and the customer decides to leave the cinema hall before the movie ends, the customer is not entitled to refund of the ticket price or any other compensation. If the child is noisy or disturbs by behavior the other viewers of the screening you and/or the child might be asked to leave immediately the cinema hall which case, you are not entitled to refund of the ticket price or any other compensation.

63. Each person aged from 0+ months to 18Y attending a screening in the Cinema City multiplexes needs to buy a ticket irrespective of whether such person use a seat in the cinema hall to watch the film or sit on the parent/companion’s chair. The persons aged up to 18Y can benefit from a discount in the regular ticket price according to the ‘Discounts’ section of these GTCs.

ACCESS OF ANIMALS

64. Animals, regardless of their type and status, shall not be granted access to the Cinema City multiplexes. Exceptions are allowed only for guide dogs of persons with disabilities. To be allowed in the cinema hall, the guide dog must be led on a short non-stretchable strap and its veterinary passport and a guide dog certificate must be presented for inspection to the employees of Cinema City.  A ticket for the guide dog is not required.

RULES OF CONDUCT

65. In the cinema halls the customers will have access only with nachos, popcorn or other alcoholic beverages available in our offer in the café or buffet inside the cinema multiplex. 

66. In the Cinema City multiplexes it is not allowed:

• to carry and consume food or alcoholic beverages bought outside the relevant cinema multiplex; 
• to use the tables, which are located at cafe’s located inside Cinema City multiplexes, by any other persons than the customers who are consuming products purchased from either the café itself or the concession, which is also located inside cinema. People without consumption are not allowed to use the table even if they possess tickets for any of the movies screened in the cinema;
• consumption of food bought outside the relevant cinema multiplex is forbidden despite that the clients might have bought products from our café or buffet and have tickets for the cinema;
• to smoke in any form and by any means, including but not limited to tobacco pipes, electronic cigarettes and anything similar in any place inside the cinema multiplex;
• purchase and /or consumption in the cinema of alcoholic beverages by persons under 18Y;
• the possession and use in the cinema multiplex of weapons, ammunition, explosives, pyrotechnic articles, other dangerous devices, narcotics, illegal substances and any other substances whose usage is prohibited and/or dangerous to life and health of people;
• talking and any other activities within the cinema halls which disturb or may disturb the other customers during screenings (kicking and pushing seats, rustling, talking on mobile phones, playing of video or sound recordings, singing, running, climbing, jumping, etc.); 
• the use of mobile phones in the cinema halls is forbidden as a courtesy to other viewers. All phones should be put on “Silence” mode throughout the screening; also, message texting is not allowed as the light from the phone might disturb the other customers watching the movie;
• placement of feet (with shoes or not) on the seats/tables/other objects in the cinema;
• running in the hallways, walkways, stairs or in the lobby;
• due to security reasons – sitting on the stairs, floor or any other places inside the hall different than the seats written on the customer`s tickets;
• leaving young children unattended;
• letting young children to cause disturbance to other viewers;
• disposal of waste not in the designated areas;
• placement of personal belongings on seats for which no ticket is bought or between the rows of seats or on the aisles;
• using a seat other than the one indicated on the ticket;
• entry and stay in staff and technical offices;
• entry and stay in the cinema multiplex of persons visibly intoxicated, agitated or in aggressive mood, as well as persons who may be presumed to be under the influence of illegal substances;
• entry and stay in the cinema of persons with indecent clothing or unhygienic or untidy appearance; 
• entry in the cinema with voluminous luggage;
• entry and stay of persons who refuse to be checked;
• causing any intentional damage of any kind to Cinema City and refuse to cover it,
• a customer to let other people inside the hall through the exit doors or any other way if they are not allowed to attend the respective projection due to any of the reason mentioned in this GTC.

67. Persons who do not comply with the above rules of conduct will be asked to leave the multiplex irrespective of whether they have purchased a ticket and the screening haven’t started or if the screening is in progress.  If customers refuse to leave the multiplex voluntarily, they will be forced to leave the complex by the security guards of the complex or the police authorities the cinema staff will call in case the customer refuses to follow the rules and / or become turbulent. Cinema City shall not reimburse the customers who left or were forced to leave the cinema multiplex for the abovementioned reasons, the ticket price or the price of the other services used by them neither shall pay them a compensation of any kind.  In case the customer that was asked to leave the multiplex caused any damage of any kind to Cinema City, Cinema City may pursue compensation from the said customer.

PIRACY

68. The films screened in the Cinema City multiplexes are the result of the efforts of hundreds of people and are protected by copyright law. In order to protect their rights and their work, the use of video cameras and any other recording, filming or broadcasting devices during screenings in the movie halls is strictly forbidden. In case a customer is found filming/recording inside the cinema hall he/she will be asked to delete the filmed/recorded material and invited to leave the cinema hall. Cinema City shall not reimburse the customers who left or were forced to leave the cinema multiplex for the abovementioned reason, the ticket price or the price of the other services used by them neither shall pay them a compensation of any kind.  In case the customer that was asked to leave the multiplex caused any damage of any kind to Cinema City due to such acts, Cinema City may pursue compensation from the said customer.

69. Any recording, copying, reproduction, distribution, broadcasting or transmission of films and film materials without permission it is sanctioned by the law. In this regard, it is illegal to copy or film copyrighted material including but not exclusive to the main feature film, any previews and any music played within Cinema City multiplexes. Cinema City prohibits such actions on the territory of its multiplexes. The Company is warning its customers that any person violating the anti-piracy rules shall be immediately asked or forced to leave the cinema hall and no compensation shall be granted, as stipulated in art 66.
Customers will not be allowed to enter the cinema wearing “Google Glasses” (or any similar device) or any other wearable technology capable of recording images and /or sound. 

70. Cinema City asks its customers not to keep in secret any violations of the copyright and related rights and to report such violations to the cinema staff.

SECURITY AND CHECKS

71. Cinema City multiplexes are guarded areas. Security guards and technical devices for video surveillance are used to secure each location and/or protect persons present in the location. The area under video surveillance is marked with separate information for the customer (or guests) upon entering. The security guards of the multiplexes shall bear ID card with a photo, badge and a special uniform. The security guards of the Cinema City multiplexes are entitled to require compliance with the present GTCs and have the following duties:
•    checking the entrance tickets of all customers;
•    checking the identity documents of the customers benefiting of discounts and other relevant documents of the ones that need to prove their age to be allowed to enter to specific movies and the work passes of the employees of the Cinema City multiplexes; 
•    checking the approval of the parents /tutors for the persons needing such approval;
•    asking persons who don’t comply with the rules of conduct to leave;
•    stop the entrance to cinema / cinema halls of the persons under the conditions mentioned in art. 65; 
•    stop the person to leave the cinema areas in case of security incidents, before the arrival of the police;
•    call the police in case of security incidents of any kind;

72. The customers may prove the fulfillment of the conditions for access to the cinema halls and the conditions for purchase and use of discounted tickets by all appropriate and up-to-date documents issued in Romanian or foreign language accompanied by an official translation in Romanian made by a certified translator, such as ID card, passport, driving license, birth certificate, certified students card, school card, etc. These documents may be required for inspection by the cashiers, ushers, security guards or other employees of the multiplexes in specific cases described in the present GTC. If a person is not willing to present a document certifying his/her right to access the cinema hall or purchase discounted tickets, such person shall/might not be granted access, respectively discounted tickets. In case the customers already bough the ticket but refuses to present the ID Cinema City shall not reimburse the ticket price or the price of the other services used by them neither shall pay them a compensation of any kind. The documents mentioned in this items 70 are to be presented to the Cinema City staff solely for the purpose of confirming the right to access the cinema hall or purchase discounted tickets. Cinema City does not withhold, record, copy or store in any other form the presented documents.

73. The tickets and documents of the customers may be checked when they are purchasing tickets or thereafter, at the entry of the cinema hall mentioned on the ticket or during the stay therein, in case Cinema City employees or security guards suspect any violation of law or these GTCs by the customer or with the customer’s cooperation.

74. Neither Cinema City nor the security guards of the multiplexes shall bear any responsibility for lost or stolen tickets or personal belongings left unattended.  Cinema City will not be held responsible for any damage or loss of customer’ property howsoever caused.

LIABILITY

75. Without prejudice to the applicability of the mandatory provisions of law, the liability of Cinema City in connection to or arising out of the services offered by Company or its activities as a film exhibitor managing the multiplexes specified at the beginning of these GTCs, shall be limited to willful misconduct and gross negligence, and limited by the price paid by customers for the respective services (e.g. ticket price, price of 3D glasses, etc.). Cinema City shall bear no responsibility for any special, indirect or consequential losses incurred by the customers in any way. 

76. Cinema City will not be liable if for any reason its website is unavailable for any period. Access to the site may be suspended temporarily or permanently at any time and without notice. Cinema City makes no guarantee of any specific result from use of this site.  Cinema City shall be released from any and all liability for the acts, omissions and conduct of any third-party users  and /or hackers, if the case might be.

77 Cinema City shall bear no responsibility for any information displayed or broadcasted in any cinema operated by it by any third party or for the content of any film or advertisement that is shown at any cinema operated by it.

78. Cinema City shall bear no responsibility for the inappropriate conducts and/or behaviors of its customers against other customers and of the third parties breaking in the cinemas by violating the present GTC. 

MISCELLANEOUS

79. To all matters not explicitly governed hereunder the Romanian law shall apply.

80. Cinema City shall maintain in each of its multiplexes a register of complaints, praises and claims. Claims could be filed during working hours at the multiplexes, and/or the registered address of the Company and/or by email. In case of a problem or irregularity in the cinema, please contact the manager of the respective cinema, immediately. Late complains regarding an ongoing issue that can be checked outright shall not be taken into consideration.

81. The customer can submit a complaint regarding the irregularities in the cinema within a maximum 7 (seven) calendar days of the problem discovery, unless otherwise specified herein. The complaint can be sent also by e-mail to the address: [email protected]. In the content of the complaint, the customer must specify the object of the complaint and as many details as possible. 

82. The complaint will be examined and answered by the Company within 20 business days from the moment when the Company receives the complaint. The Company will inform the customer about the decision by e-mail and /or by courier paid by the customer, at the customer’s choice mentione in the complaint. 

83. Any claim can be took into consideration only by presenting the purchased ticket as an evidence that the client attended the respective event.

84. In case of a dispute between customers and Cinema City, the parties shall make all reasonable and necessary efforts to resolve the dispute in an amicable way through negotiations and mutual concessions. Failing to reach an agreement within one month as of the failure of the amicable negociations shall result to its submission to the competent Romanian court in the city of Bucharest.

85. The purchase of tickets for a movie or other special event / screening is considered a contract for provision of services of leisure activities, through which the Company undertakes to provide this service at a certain time or within a certain period and, as such, the Customer cannot withdraw from this contract pursuant to art. 16 lit. l) of the Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with traders, as well as for amending and supplementing some normative acts, with subsequent amendments. 

GDPR RULES

86. When you provide us with your personal data, you confirm that the information you provide to us that identifies you is accurate and complete and in the case of limited legal capacity, that you have the consent of a parent or legal guardian to provide us with this data or where you are acting on behalf of a minor (child) or a person without legal capacity – that you are authorized to provide us with this data. It is your responsibility to ensure that your personal data is up to date and Cinema City is not responsible for matters arising from errors or omissions in personal data. You may update your own personal data at any time contacting us at: [email protected]. Where our customer is aged under 18, their parent or legal guardian may also notify Cinema City of any changes or inaccuracies in their data. Below you will find general information on how we process your data.

87. The data controller of the personal data of the persons using the services/products offered by Cinema City is Cinema City Romania SRL is a company with its registered office in St. Alexandru Boicescu, no. 10A District 5, 050484. Contact with the data controller is possible via the e-mail mentioned in point 85 or in writing (by post using the abovementioned address or via the contact form: https://www.cinemacity.ro/contact). We have also appointed the Data Protection Officer, which can be contacted by e-mail:  [email protected] or by correspondence to our address. 

88. Please be advised that personal data is processed for the purposes described in our Privacy Policy and includes processing in order to:
(i)    enable and correct implementation of ordered services / products, in particular in order to: register your purchase and/or discount ticket, provide you with service e-mails related to purchase, verify the identity, or right to discount or age, settle payments for services - based on the need to conclude and implement a contract that is binding or taking steps before its conclusion at your request (basis: Article 6 (1) letter b of the Regulation of the European Parliament and of the Council 2016/679 of 27.04.2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repeal Directive 95/46 / EC (“GDPR”)
(ii)    consideration of any complaints, current contact related to the ordered services / product, archiving for the purposes of establishment, exercise or defence of legal claims, security of persons and property, including prevention against COVID-19 - based on our so-called legitimate interests, which are respectively: clarification of matters, the need for ongoing contact, defense or settlement or exercise of claims, the need for secure the area and persons (basis: Article 6 (1) letter f of the GDPR) 
(iii)    improvement of our products and services, development of new products and services and marketing activities of own products and services (in the traditional form) - based on our legitimate interests, which are mentioned in this section of activities including the pursuit of development and promotion of Cinema City services (basis: Article 6 (1) (f) of the GDPR)
(iv)    with a separate consent - for the purpose indicated in your separate statement (consent clause), which concerns the receipt of promotional (marketing) information only if you provide us with such freely given consent (basis: Article 6 (1) (a) of the GDPR)
(v)    and enable Cinema City to comply with its legal obligations, such as complying with law on film screening with age restrictions, accounting or book-keeping obligations (basis: Article 6 (1) (c) of the GDPR).

89. Providing personal data is voluntary, but necessary for the purposes mentioned above, because without providing the data, we will not be able to e.g. correctly conclude the purchase of tickets, contact with you, settle your complaints etc. Every data subject has the right to demand from us access to his/her data, rectification, deletion or limitation of processing, the right to object to the processing. If the data is processed on the basis of consent, you have the right to revoke it at any time without affecting the legality of the processing, which was made on the basis of consent before its withdrawal. If you believe that we have not complied with your data protection rights, you can submit a complaint to the supervisory body at National Authority for Supervision and Protection of Personal data (Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter Personal), B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, portal code 010336, Bucuresti, Romania or at www.dataprotection.ro

90. The data will be stored, for the duration of your relations with us and after its completion - until the expiry of the period of limitation of claims in accordance with our retention policy. If we process the data you’re your consent (when it’s necessary), they will be kept until revocation. 

91. More information on how we process personal data is set out in our Privacy Policy at https://www.cinemacity.ro/static/en/ro/privacy-policy-ro

FINAL DISPOSALS

92.  Cinema City reserves the right to amend these Terms and Conditions from time to time without notice. Changes will come into effect once published and posted on the Company’s website and at the cashiers’ desks in each multiplex cinema. Please make sure, to check them regularly for any changes. Updated Terms and Conditions will have effect only for the future, from the moment of publication on the site and at the cashiers’ desks, not affecting the purchases of online tickets and the transactions already made under the rule of the old Terms and Conditions

93. The issues not regulated by the present Terms and Conditions shall be governed by the regulations of the Civil Code and of the Government Ordinance no. 21/1992 on consumer protection.

CINEMA CITY ROMANIA SRL PRIVACY POLICY
Last updated Feb 2026

1. Purpose of this policy
2. Who are we and what do we do? 
3. How to contact us? 
4. What personal information do we collect and how do we use it? 
   4.1 Fulfilment of products and services   
   4.2 Customer Services 
   4.3 Competitions, prize draws and other promotions 
   4.4 Your feedback about our products and services.
   4.5 Customer insight and analysis.
   4.6 Marketing communications
   4.7 Business administration and legal compliance 
   4.8 Health and Safety
   4.9 Other purposes
5. How do we obtain your consent? 
6. Our use of cookies and similar technologies 
7. Who do we share your personal information with? 
8. Transfers of your personal information overseas
9. Third party inks and services 
10. How long do we keep your personal information for? 
11. Confidentiality and security of your personal information 
12. How to access your information and your other rights 
13. Changes to this privacy policy

4 WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT? 

•  Gifts and other online purchases. 

4.2 Customer Services 

•  Online personalised advertising. 
  We use information that we observe about you from your interactions with our Site, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising. 

• Social media remarketing. 
  We use information that we observe about you from your interactions with our Site, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised advertising on social media channels operated by Facebook and/or Google where you are a registered user of such services. 

• Social media insight. 
  Where you are a registered user of Facebook, or of a Google service, we may use your email address in an encrypted format to enable Facebook and Google to find other registered users of their services that share similar interests to you based on:
  • information that we observe about you from your interactions with our Site, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected); and
  • the information Facebook and/or Google hold about you. 

• Use of Anonymised Personal Information